Simple Effective Ways to Deal With Complaints from Your Guests

A lot of people think that being a host and opening a vacation rental brings in serious money. Though there are some hosts that are able to generate serious money from their property, it is also undeniable how some guests can be quite difficult. Now, how do you deal with guests that have complaints in your property? The last thing that you want is not to be able to settle the problem and let the problem escalate to the point wherein you end up with a bad review. This can be very problematic.

Here are some of the most simple ways on how to deal with complaints with your guests.

Listen to your guest and get all the details

The very first thing that you should be doing is to know the details of the complaint. Is it about the cleanliness of the property? Or is it about other people who are also staying in your property. Be sure that you get all the details in order to understand what you are dealing with. You want to make sure that you listen to every detail in order to find a way to create a workable solution for your guest.

Always be ready to answer questions

The next thing that you should do as a host is that you should be answering their inquiries fast. You want them to feel as if they are special. And the downside when it comes to having a vacation rental is that you don’t have a front desk reception that can accommodate inquiries. Instead, you will have to be the one answering everything.

The good news is that you can delegate this task. There are some vacation rentals that hire property management experts. Part of their service is that they answer the inquiries and questions of your guests. This means that you don’t have to wake up in the middle of the night or worry that you can’t answer the questions during your regular working hours.

Make everything self-explanatory

What you want is to make sure that you make everything self-explanatory. This means that you need to have a map on how to get to your property and instructions on how to get themselves in. Typically, you will also need to have a visual instruction. This way, it can be printed by the guests and they can easily go to the place and check-in even without your assistance.

Go the extra mile

Even if there will be some complaints about your property, it is a good idea to go the extra mile. Guests usually tend to appreciate the efforts of their host. This means that even if they have something negative to say about your property, this can stop them from writing it in the reviews. Instead, they might just communicate the problem to you privately after they stayed in your property.

If you opt to become a host, and you want to make sure that you deal with complaints, these are just some effective measures that you can go for.

Avoid Rental Abuse on Your Vacation Rental

A lot of people today choose to stay in a vacation rental over a hotel. It is quite practical to stay in this kind of property compared to a hotel since it is cheaper plus it has complete amenities. For a host, it is important that you don’t just accept any guest. There are instances wherein you will be dealing with rental abuse. Rental abuse can be tricky because the damage done on your property can cost a lot of money. Now, the best thing that you can do is to avoid this kind of incident in your vacation rental.

Use AirBnb Platform

Instead of just putting your property out there with a website, it is a good idea that you get your booking from Airbnb. Why is this so? The platform allows you to see the feedback from other hosts. Is the person renting on your property someone who is trustworthy? You also don’t have to ask for additional identification because the platform can provide you with this information already.

Don’t just accept everyone

You have to understand that you should also be picky who you are going to accept in your property. You want to do a bit of character check. Try to know why they are staying at your property. Also, you may even want to ask them for some proof that they are the person who is actually staying in the property.

Stay Near the Property

You might also want to live near the property. There are some hosts that live inside the premises of the property that is being rented. This way, you can easily remind someone if there is a possibility of rental abuse. But of course, it can also be a turn off for the guests. There are some guests that want to have privacy. That means they don’t want to have anyone else with them even if you just interact with the guests in the common areas.

Damage deposit

You also want to make sure that you are going to get a damage deposit. But of course, the damage deposit couldn’t be too expensive. You have to understand that a damage deposit will not stop a vandal completely. However, this can also serve as a deterrent. It can avoid guests from being reckless with the way they use your things inside the property.

Invest in security cameras

You also want to make sure that you are going to invest in a good security camera that will monitor the common areas of the house. However, you have to keep in mind that you shouldn’t be invasive when investing in a camera.
Aside from the cameras, you also want to install noise detectors that will tell you if it becomes a bit too loud in your property. This could easily mean that there is a party happening on the premises of your property.

If you plan on investing in a vacation rental, you want to make sure that you protect your property from abusive guests. This can be a tricky scenario because you want to be preventive in your approach.

Drawbacks of Having Your Airbnb Business

A lot of people today are using Airbnb. In fact, it is a growing business. There are over 3 million listings worldwide. And if you will look at the numbers, around 11% of adults in the US have tried using Airbnb and similar websites. The fact that it is so popular today, many homeowners are actually looking to turn their home into a growing business. But is this really a good idea considering the number of things that could happen to the property?

There are many drawbacks that you have to anticipate if you are going to be a host. Steve Barbarich Airbnb provides some of the best options out there. However, before you even follow the same formula, it is a good idea to understand what to expect from this industry.

Not Getting Fully Booked

If you are expecting that you are going to have a fully booked month all the time, then you are completely mistaken. There are some properties that are actually lucky if they can fill up even half of the month. Do not be frustrated if this is the case. This is expected from the travel industry. Expect the peak days and expect the weekdays.

The good news is that there is something that you can do if you encounter a week month. You can adjust the price for your guests. You also want to engage in different types of marketing efforts and not just rely on your potential guests to find your property. You can make use of Facebook and even have your own site. Here, you can showcase what makes your property standout compared to the other Airbnb properties.

Cost of repairs and renovation

You also have to anticipate the need to pay for renovation and for the repairs. A home that functions as an Airbnb means that it should be perfect for the guests that are planning to stay. It is important to check every detail from cleanliness to the functionality of the home before you have it rented out.

Not getting the reviews that you want

Keep in mind that there will always be guests that are hard to please. You can avoid this scenario by making sure that they are comfortable in your property. Also, take the time to screen who you are going to take inside your property. Also, you don’t want to get a guest mainly because he or she is willing to fill your rooms. You want to also check the background and the profile of the person. You want to make sure to not accept guests that have red flags written on their profile.

If you are going to have an Airbnb property, there are some things that you will have to know. One of which is that it isn’t actually as simple as you think. It requires a lot of effort in order to please your potential guest. And lastly, it takes a lot of money in order to run your business. You will have to spend on renovations as well as on maintenance.

Rookie Mistakes Hosts Encounter On Their First Year on Airbnb

If you are thinking of building a lucrative business that can generate a steady stream of income for you, might as well consider Airbnb. Just like Uber, Airbnb is a revolutionary business in today’s shared economy. Airbnb is a great way to maximize your real estate property. A lot of people have their own house rented. It can be a room or it can be a portion of the property. However, it is quite common for hosts to still find it hard to adjust especially in the first year. There could be some rookie mistakes that you make along the way that can decrease your booking rate or could even get your rating down. Of course, hosts want to skip this part. These are some of the mistakes that rookie hosts tend to encounter.

Overselling the property

You have to make sure that you are not overselling the property. You want to make sure that the expectations are met. The last thing that you want is your guest to be disappointed. The number one rule is to be honest about the way you write the details about your property. You want to make sure you write the nearest restaurants, train station, and other necessities within your property.

You also want to make sure that you are going to answer the inquiries and give honest answers to your potential guests.

Not providing a good map where the property is

The goal is to minimize the interaction between the host and the guest. You want to make sure that the map is not only provided in terms of a visual representation. You want to add pictures and landmarks in order to avoid any problem during the process of checking in. You also want to be available to your guests whenever they are lost. In fact, some hosts would even provide free pickup. Steve Barbarich Airbnb provides free pickup to guests in order to lessen the stress involved during check-in.

Not cleaning the property

You have to understand that you should still be cleaning the property even if there is someone checked in. You have to take out the trash and to ensure that you provide the guests with the needed towels, pillows and other necessities during their stay.

Not reading the reviews

You have to read the reviews. You need to make sure that you know exactly what is needed by your guests. You will have an idea on what to improve in your property once you start reading the reviews. Is the internet choppy at times? Perhaps, you need to make the map more user-friendly? These are just some examples of things that you can easily improve. You also have to answer the negative reviews and acknowledge their experience. This way, you can be sure that you get more guests in the future.

Steve Barbarich airbnb is a great way to maximize idle properties. However, it can be confusing for a lot of newbies. These are some things that they can avoid especially if their goal during their first year is to build a solid number of guests.

How to Turn Your Home Into an Airbnb Rental

A lot of people are wondering how to turn their property into an Airbnb rental. The thing with Airbnb is that you have to consider many things. If you don’t have any experience running a vacation rental, things can be quite intimidating. What you have to understand though is that there are a number of things that you can do to make the transition smoother for your property to turn into Airbnb rental.

Steve Barbarich Airbnb can help you understand what is important in the world of Airbnb rentals. In fact,

vacationhomes365.com provide a variety of ideal homes that have been transformed into vacation rentals. Here are some things that you want to consider.

Invest in your interior design

You want to make sure that your home is going to stand out if you are going to have it rented. This also allows you to display stunning photos and ask for a higher fee. It is a long-term investment considering the fact that you will get more customers since your property stands out.

Repair the things that need to get repaired

You have to repair the things that should be fixed in your house. Perhaps, your kitchen sink needs a bit of repair? Or perhaps, your bathroom needs a bit of fixing? These are some things that you will need to consider if you are going to ensure that your guests are going to use your home without any problem.

Make it also a habit to have someone who is on standby who can repair the things that need to be repaired on your property. This ensures that everything is going to be running efficiently.

Prioritize the security features of your home

You also have to make sure that you are going to prioritize the security features of your home. This means that you should install CCTVs and even have locks that no longer need keys. This way, the guests can just key in the code in order to access their room and the common areas.

Provide reminders for the guests

Keep in mind that it is still your property. By providing reminders how to provide courtesy to other guests, you can prevent problems from taking place. For instance, you may want to remind your guests to clean after the plates as they use it for their meals.

Provide accurate photos

Once you are done making the necessary repairs and changes in your home, it is time that you make it look good in the photos. But of course, you also want to make sure that the photos aren’t really misleading. If you are going to mislead your guests, you can expect cancellations and even negative reviews that can impact your booking in the future.

Running an Airbnb business can be tricky. However, keep in mind that it is also worth it. You can enjoy guests choosing your property over hotels mainly because they can save some money this way. But of course, be sure to follow these things considering the competition that you might have within your area.

How to Become a Host In AirBnb

A lot of people are thinking of how to earn some cash from their real estate. Whether you have an extra room that isn’t being utilized or if you are going on a vacation for a month, then perhaps, you want to transform your property into an Airbnb.

If you are going to transform your home into an Airbnb, you might want to ask why you would want to do this? Ultimately, it can provide you with extra cash. In addition to this, Airbnb is highly reputable making it such a great option for a lot of individuals. It is also true that by turning your property into an Airbnb, you don’t have to deal with long-term renters that may damage your property.
So how do you turn your property into an Airbnb?

Know your location well

First, you want to make sure that you know the location well. Are there a lot of other properties that are being turned into an Airbnb from where you are staying? You have to understand that if you see a couple of properties turning into an Airbnb, then there is actually a demand in your location.

You also want to know your location well because you will most likely have to guide your guest where he or she could be going especially if the guest is on vacation.

Providing the necessary amenities

You have to understand that your property needs to have the necessary amenities. Among samples of must-haves in an Airbnb include internet, clean bathrooms, clean rooms complete with a cozy bed. And also, it should be secured. It is imperative that all of these things are present in your property before you let other people rent your place. Also, you may want to invest in repairing important things in your home. You don’t want your guest to encounter a broken faucet or a broken washing machine that you promised in your post.

Competitive pricing

You also want to be sure that you are going to provide a competitive price for the property. You want to make sure that potential clients will choose your place. In fact, you may want to compare the price to other properties. This way, you will have an idea about the best price for your property.

Choose your guests wisely

You also want to choose the guests. In fact, read a bit about the profile of your guest. Does he or she have a bad review from previous hosts? If so, then maybe, this is already a red flag that you should start considering.

Consider guiding your guest from start to finish

It is crucial that you are going to guide your guest from start to finish. It is important for the guest to know exactly where your property is. And also, you will have to provide a map and all the necessary security features to ensure that they will have peace of mind as they stay in your home.

Becoming a host isn’t exactly the easiest thing that you can do. You will have to worry about so many things. However, if you complete all of these things, you can easily earn a good amount of money.

Checkout

vacationhomes365.com for more info.

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