Simple Effective Ways to Deal With Complaints from Your Guests

A lot of people think that being a host and opening a vacation rental brings in serious money. Though there are some hosts that are able to generate serious money from their property, it is also undeniable how some guests can be quite difficult. Now, how do you deal with guests that have complaints in your property? The last thing that you want is not to be able to settle the problem and let the problem escalate to the point wherein you end up with a bad review. This can be very problematic.

Here are some of the most simple ways on how to deal with complaints with your guests.

Listen to your guest and get all the details

The very first thing that you should be doing is to know the details of the complaint. Is it about the cleanliness of the property? Or is it about other people who are also staying in your property. Be sure that you get all the details in order to understand what you are dealing with. You want to make sure that you listen to every detail in order to find a way to create a workable solution for your guest.

Always be ready to answer questions

The next thing that you should do as a host is that you should be answering their inquiries fast. You want them to feel as if they are special. And the downside when it comes to having a vacation rental is that you don’t have a front desk reception that can accommodate inquiries. Instead, you will have to be the one answering everything.

The good news is that you can delegate this task. There are some vacation rentals that hire property management experts. Part of their service is that they answer the inquiries and questions of your guests. This means that you don’t have to wake up in the middle of the night or worry that you can’t answer the questions during your regular working hours.

Make everything self-explanatory

What you want is to make sure that you make everything self-explanatory. This means that you need to have a map on how to get to your property and instructions on how to get themselves in. Typically, you will also need to have a visual instruction. This way, it can be printed by the guests and they can easily go to the place and check-in even without your assistance.

Go the extra mile

Even if there will be some complaints about your property, it is a good idea to go the extra mile. Guests usually tend to appreciate the efforts of their host. This means that even if they have something negative to say about your property, this can stop them from writing it in the reviews. Instead, they might just communicate the problem to you privately after they stayed in your property.

If you opt to become a host, and you want to make sure that you deal with complaints, these are just some effective measures that you can go for.

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Avoid Rental Abuse on Your Vacation Rental

A lot of people today choose to stay in a vacation rental over a hotel. It is quite practical to stay in this kind of property compared to a hotel since it is cheaper plus it has complete amenities. For a host, it is important that you don’t just accept any guest. There are instances wherein you will be dealing with rental abuse. Rental abuse can be tricky because the damage done on your property can cost a lot of money. Now, the best thing that you can do is to avoid this kind of incident in your vacation rental.

Use AirBnb Platform

Instead of just putting your property out there with a website, it is a good idea that you get your booking from Airbnb. Why is this so? The platform allows you to see the feedback from other hosts. Is the person renting on your property someone who is trustworthy? You also don’t have to ask for additional identification because the platform can provide you with this information already.

Don’t just accept everyone

You have to understand that you should also be picky who you are going to accept in your property. You want to do a bit of character check. Try to know why they are staying at your property. Also, you may even want to ask them for some proof that they are the person who is actually staying in the property.

Stay Near the Property

You might also want to live near the property. There are some hosts that live inside the premises of the property that is being rented. This way, you can easily remind someone if there is a possibility of rental abuse. But of course, it can also be a turn off for the guests. There are some guests that want to have privacy. That means they don’t want to have anyone else with them even if you just interact with the guests in the common areas.

Damage deposit

You also want to make sure that you are going to get a damage deposit. But of course, the damage deposit couldn’t be too expensive. You have to understand that a damage deposit will not stop a vandal completely. However, this can also serve as a deterrent. It can avoid guests from being reckless with the way they use your things inside the property.

Invest in security cameras

You also want to make sure that you are going to invest in a good security camera that will monitor the common areas of the house. However, you have to keep in mind that you shouldn’t be invasive when investing in a camera.
Aside from the cameras, you also want to install noise detectors that will tell you if it becomes a bit too loud in your property. This could easily mean that there is a party happening on the premises of your property.

If you plan on investing in a vacation rental, you want to make sure that you protect your property from abusive guests. This can be a tricky scenario because you want to be preventive in your approach.

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