If you plan on having your house rented, then it is a good idea that you also take a closer look at the complaints made by past clients. Complaints can be a good thing if you are going to use it constructively. However, it can also destroy your business.
The reality is that every potential guest will most likely do their research. It is already uncomfortable for them to step into someone else’s home and live there for the next few days. One of the things that they actually look for is red flags that you are not a good host. What you want is to avoid complaints from popping up in your Airbnb post.
So how exactly can you stop the bad reviews from appearing? How can you ensure that you make the customers happy? Here are some strategies that you can go for.
Understand What They Need
The first thing that you have to do as a host is that you should know exactly what your guests need. Do the guests in your home need a comfortable bed? Or do they need a kitchen where they can cook? Try to anticipate what your market wants. And the best way to do this is by knowing who your target market is. The last thing that you want is to engage in a vacation rental business blinded who you are going to attract.
Is The Property You Offer Worth It?
Another thing that you have to ask yourself is if the property is actually worth it. You want to ask your friends and other travelers if the price of your vacation rental really something they are willing to pay for? Having a survey on your friends and relatives can be a good start.
Now, if you don’t have anyone who fits into the category of your market, then might as well try to see the other places in your area. Better yet, it is a good idea if you can try the other places and experience for yourself what the room and the property can offer on a given price tag. Here, you can also have an idea regarding the pricing.
Provide Extra Help for Free
On the part of guests, it is all about getting the best bang for their buck. You need to make sure that you provide something extra for them. This will help establish a good first impression especially once your guests enter the room. One of the things that you can do is to provide some complimentary snacks. You don’t have to provide them with food every day but the first time they enter your place, always consider them as hungry guests. Perhaps, they want a snack?
Communicate Well
And lastly, you want to be able to communicate well with your guests. You want to make sure that you are going to have your phone ready to answer any of their inquiries during their stay. Keep in mind that they might not know how to operate the washer or how to turn the heater on. These are some things that you may have to assist them with.
